Carlore

Account, support and legal

Your account and signed-in devices, privacy and app lock, export and import, appearance and units, getting help, deleting your account, and the legal pages.

Tap the gear on the Garage to open Settings. This topic covers everything there that isn't covered elsewhere.

Account

Settings, then Account shows your email and how you sign in. From here you can connect another way to sign in, change your password, and Sign out of this phone. Signing out doesn't touch your backup.

Open Signed-in devices to see every phone where you're signed in and when each was last used. Sign one out, or tap Sign out everywhere.

Privacy & security

  • What we store, where shows three cards: your garage on this phone; your encrypted backup in your iCloud Drive or Google Drive; and on Carlore's servers, only your account, signed-in devices, purchases, the terms you agreed to, support messages and, if you share them, diagnostics. Never your vehicles, VINs, papers or receipts. It also lists the only other places your phone talks to: NHTSA, when you check recalls or scan a VIN, and manufacturers' sites, for manual lookup.
  • App lock asks for Face ID or your fingerprint or face recognition, with a PIN as a fallback, when you open Carlore. The Glovebox stays reachable while Carlore is locked.
  • Diagnostics and usage statistics: change the choices you made at setup. Both stay off unless you turn them on.
  • Manual lookup: on or off. See Manuals.
  • Export makes your whole garage as one file, with photos and receipts, plus a PDF for each vehicle. Exported files aren't encrypted, so keep them somewhere private.
  • Import brings a Carlore export back in. To open a handover bundle from someone else, see Handover.

Appearance and units

  • Appearance: System, Light or Dark.
  • Units: miles or kilometers, psi or bar, gallons or liters. They start from your phone's region.

Help

Open Settings, then Help:

  • Manual: this guide. The ? on any screen opens its topic.
  • Report a problem when something isn't working. Check what it sends before you tap Send.
  • Contact us for anything else.
  • Request a feature when you have an idea for Carlore.

Replies come by email. You can also write to support@carlore.app, privacy@carlore.app for privacy questions, or security@carlore.app to report a security issue.

Delete your account

Before you start, cancel Plus Yearly if you have it, because deleting your account doesn't cancel a subscription, and export your garage if you'd like a copy.

  1. Open Settings, then Account, and tap Delete account.
  2. Read what will be deleted from our servers.
  3. Choose whether to also delete your garage from your iCloud Drive or Google Drive, and from this phone.
  4. Type DELETE to confirm.

Your account is deleted from our servers within 24 hours, and from our backups within 30 days. Can't sign in? Our page at carlore.app/account-deletion explains every option, or email privacy@carlore.app from the address on your account.

Settings, then About shows the app version and the legal pages: the Privacy Policy, Terms of Service, Subscription Terms, Refund Policy, Affiliate Disclosure, Acceptable Use Policy, Accessibility Statement, Security and Vulnerability Disclosure, Open-Source Licenses, Cookie Statement, Data Processing Summary, Account Deletion, and Contact and Legal Details. They're also at carlore.app.

When the Terms or the Privacy Policy change in a way that needs your agreement, Carlore asks you the next time you open it.

Update and maintenance screens

  • Update Carlore: if your version is too old to talk to Carlore's service, you'll be asked to update from your app store. Your garage stays on this phone.
  • Maintenance: while Carlore's service is briefly down, signing in, purchases and support wait. Your garage, and the Glovebox, keep working on this phone.