Terms of Service

The short version

• You need to be 18 or older to use Carlore. Keep your sign-in details safe.
• Your garage is yours. It lives on your phone and in your own cloud, and we can't see it. We also can't recover your passphrase or recovery code, so keep them safe.
• A paper image in Carlore is a copy for your convenience. It is never a legal document, a digital ID or proof of insurance. Carry what the law asks you to carry.
• Maintenance presets are generic, not your manufacturer's schedule. Recall information comes from NHTSA as published. Reminders and mileage estimates are helpful, not guarantees. Check your owner's manual, your dealer and NHTSA for anything that matters to your safety.
• You decide what goes into a handover package or a borrower guide. We don't promise that a vehicle is safe, or that a package is complete.
• Plus is sold through the App Store and Google Play. Plus Yearly renews automatically every year until you cancel it in the store. Plus Lifetime is a one-time purchase. Our Subscription Terms have the details.
• If something goes wrong between us, we'll try to sort it out informally first. Section 18 explains what happens if we can't.
• Carlore is offered in the United States. It isn't offered in the European Economic Area or the United Kingdom.

1. About these terms

These Terms of Service ("Terms") are an agreement between you and Epicalin, LLC, 1810 N Burning Bush Ln, Mount Prospect, Illinois 60056, United States ("Carlore", "we", "us" or "our"). They cover the Carlore apps for iPhone and Android, the website carlore.app, our servers and our support (together, the "Service").

These Terms are the custom license agreement for the Carlore apps (section 5), including the iPhone app. Section 12 adds terms that Apple requires. These Terms also govern your account, Plus and how disputes are resolved.

These documents are part of these Terms:

• the Subscription Terms, for Carlore Plus;
• the Acceptable Use Policy.

Our Privacy Policy and Refund Policy explain how we handle personal information and refunds.

How you accept these Terms. When you create an account, you check a box confirming that you're 18 or older and that you agree to these Terms and our Privacy Policy. Checking that box and creating your account is how you accept these Terms. If you don't agree, please don't use Carlore.

2. Who can use Carlore

To use Carlore, you must:

• be at least 18 years old;
• be able to form a binding agreement with us;
• not be located in a country or region that is subject to comprehensive US sanctions, and not be on any US government list of prohibited or restricted parties; and
• not have had a Carlore account removed for breaking these Terms, unless we've told you that you may come back.

Carlore isn't for anyone under 18. Where the law requires it, we also check the age information Apple or Google provides, and we don't offer Carlore to anyone it shows is under 18. If we learn that an account belongs to someone under 18, we'll close it.

Carlore is for personal, non-commercial use: keeping the records of the vehicles you and your household own or look after. It isn't designed for running a fleet, a dealership or a repair business. It's offered in the United States where the App Store or Google Play makes it available, and it isn't offered in the European Economic Area or the United Kingdom.

3. Your account

You need an account to use Carlore. You can create one with an email address and password, with Google, or on iPhone with Apple.

• Give us accurate information, and keep your email address up to date so you can receive codes and important notices.
• Keep your password and devices secure. Don't share your account; each account is for one person.
• You're responsible for what happens in your account. If you think someone else has used it, change your password, sign out everywhere from your signed-in devices in Settings, and tell us at support@carlore.app.
• Your use of Sign in with Apple or Google sign-in is also subject to Apple's or Google's terms.

4. The Service

Carlore is a private record keeper for your vehicles: a spec sheet, papers, service history with receipts and mileage, tasks and reminders, recall checks, warranties, manuals, notes, the Glovebox, borrower guides and handover packages. The free plan covers one vehicle with everything else included; Carlore Plus adds more, as the app and the Subscription Terms describe.

We're always improving Carlore, so features may change, and some may be added to or removed from a plan, subject to what the Subscription Terms promise about Plus. Some features need an internet connection, a supported device and operating system, or the latest version of the app; from time to time the app may ask you to update before you can keep using features that depend on our servers. We may briefly pause server features for maintenance; your garage on your phone keeps working in the meantime.

We may offer features marked as beta or preview. They may be less reliable, and we may change or remove them.

If we ever decide to stop offering Carlore altogether, we'll give you at least 90 days' notice so you can export your garage.

5. License to use the apps (end-user license)

This section is the end-user license agreement for the Carlore apps and the website. For the iPhone app, section 12 also applies.

License. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install and use the Carlore apps on devices you own or control, and to use the website, for your personal, non-commercial use. If you downloaded an app from the App Store or Google Play, that store's usage rules also apply.

Open-source components. Some parts of the apps are open-source software licensed under their own terms, listed on our Open-Source Licenses page, which is also in the apps under Settings › About. Nothing in these Terms limits your rights under those licenses.

Restrictions. Unless the law allows it despite this restriction, or we've agreed in writing, you won't, and won't help anyone else to:

• copy, modify, translate or create derivative works of the apps or the Service, beyond what this license allows;
• decompile, disassemble or reverse engineer the apps, or try to extract their source code, except to the extent applicable law expressly permits it (for example, to achieve interoperability), or as our Security and Vulnerability Disclosure policy allows;
• sell, rent, lease, lend, sublicense, distribute or otherwise make the apps or the Service available to others;
• remove or change any copyright, trademark or other notices;
• get around or interfere with security features, purchase verification, plan limits or rate limits;
• access the Service by automated means, such as bots or scrapers, other than through our apps and website as intended; or
• use, export or re-export the apps or the Service in breach of US or other applicable export control or sanctions laws.

Ownership. We and our licensors own the Service, the apps, their design and content, and the Carlore name and logo. These Terms don't give you any rights in them except the license above.

Feedback. If you send us suggestions, we may use them to improve Carlore without any obligation to you.

6. Your content and your garage

"Your content" means what you add to Carlore: the information in your garage (vehicles, VINs and plates, spec sheets, papers and their images, service history, receipts, costs, mileage, tasks, warranties, notes, manuals you keep, photos, borrower guides and handover packages), and the messages and attachments you send us.

• You own your content. We don't claim any ownership of it.
• Your garage stays with you. It's stored on your phone and, if you turn on backup or sync, in your own iCloud Drive or Google Drive, encrypted on your phone before it's uploaded. We don't host it, and we can't access, read, recover, restore or delete it for you.
• You're responsible for keeping access to it. That includes your devices, your iCloud or Google account, your passphrase and your recovery code. We can't reset or recover a passphrase or recovery code. If you lose them, and no device still has your garage unlocked, the copy in your cloud can't be opened by anyone. Your cloud provider's terms and storage limits apply to your cloud account. We recommend exporting your garage from time to time.
• Information about other people. You may add details about other people, such as a borrower's name or a number in "Who to call". You're responsible for the information you choose to record and share about others, and for respecting their privacy and the law.
• Manuals you keep. A manual you confirm is downloaded from its publisher into your garage as your personal copy, for your own use with your vehicle. The manufacturer or publisher owns it. Don't redistribute it, except as its publisher allows.
• What you send to our servers. You give us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit and process the content you send to our servers (support messages, attachments and suggestions) only as needed to provide, secure and improve the Service, and only for as long as our Privacy Policy says we keep it.

7. Papers, handovers and borrower guides

• Paper images are copies. An image of a registration, insurance card, inspection, title or other paper in Carlore, or a copy you share from it, is a convenience for you. It is never a legal document, a digital ID, a driver's license or proof of insurance, and it doesn't replace anything the law, a police officer, an insurer or a state agency asks you to carry or show. Shared copies carry the line "Copy from Carlore · not a legal document".
• You decide what a handover package or borrower guide includes. Carlore shows you a privacy review before it makes one, and leaves out anything marked Owner only. The package separates entries backed by a receipt from entries you attest to yourself. You're responsible for checking what you send, and for its accuracy.
• A handover package isn't a vehicle history report, a title transfer, an odometer disclosure statement, or any form the law requires when a vehicle is sold or transferred. It shows only what you recorded. Selling or transferring a vehicle may need other papers in your state; please follow your state's rules.
• A borrower guide is information, not permission. It doesn't give anyone permission to drive your vehicle, or insurance cover, and it doesn't change who is responsible for the vehicle.
• Files you send leave Carlore. Handover packages, borrower guides, paper copies and exports are made on your phone and leave it only when you send them. Once sent, we can't see, change or recall them.

8. Acceptable use

You must follow our Acceptable Use Policy, which is part of these Terms.

9. Plus, payments and refunds

Carlore Plus is sold through the App Store and Google Play, which process your payment under their own terms. Plus Yearly is an automatically renewing subscription: it renews every year at the yearly price you agreed to, or a new price you've been told about in advance, until you cancel it in the App Store or Google Play. Plus Lifetime is a one-time purchase that doesn't renew. There's no monthly plan. The Subscription Terms explain prices, automatic renewal, cancellation, restoring purchases, codes and what happens when Plus ends. Apple decides refunds for App Store purchases, and Google or we can refund Google Play purchases, as our Refund Policy explains.

10. No affiliate links

Carlore has no affiliate links, and earns nothing from shops, dealers, insurers or manufacturers. Nothing in Carlore is ranked or shown because someone paid for it.

11. Third-party services and information

Carlore works with services and information provided by others, including Apple (Sign in with Apple, the App Store, iCloud Drive), Google (Google sign-in, Google Play, Google Drive, ML Kit), the National Highway Traffic Safety Administration (NHTSA, for VIN decoding and recalls), manufacturers' owner sites (for manuals) and Cloudflare. These services are provided under their own terms and privacy policies, which you must follow where they apply to you, such as your cloud storage agreement and your mobile data plan. We don't control them, and we aren't responsible for their availability, content, accuracy, products, policies or practices.

12. Additional terms for apps from the App Store

If you downloaded Carlore from Apple's App Store, you and we also agree that:

1. These Terms are between you and us only, not Apple. We, not Apple, are solely responsible for the app and its content. These Terms don't set usage rules for the app that conflict with the Apple Media Services Terms and Conditions.
2. Your license to the app is limited to a non-transferable license to use it on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that it may also be accessed and used by other accounts associated with you through Family Sharing, volume purchasing or Legacy Contacts.
3. We alone are responsible for providing any maintenance and support for the app, as set out in these Terms or as required by law. Apple has no obligation to provide any maintenance or support for the app.
4. We are solely responsible for any product warranties, whether express or implied by law, to the extent they aren't effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you, if any. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to a warranty are our responsibility, to the extent these Terms don't disclaim them.
5. We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your possession and use of it, including product liability claims, claims that the app fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy or similar laws.
6. If a third party claims that the app, or your possession and use of it, infringes their intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling and discharging that claim.
7. You represent and warrant that you are not located in a country or region that is subject to a US government embargo, or that has been designated by the US government as a "terrorist supporting" country or region, and that you are not listed on any US government list of prohibited or restricted parties.
8. Questions, complaints or claims about the app should be directed to us at Epicalin, LLC, 1810 N Burning Bush Ln, Mount Prospect, Illinois 60056, United States; by phone at +1 (312) 401-4626; or by email at support@carlore.app.
9. You must comply with any applicable third-party terms when using the app, such as your wireless data service agreement.
10. Apple and its subsidiaries are third-party beneficiaries of these Terms. When you accept these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

If you downloaded Carlore from Google Play, Google is not a party to these Terms and has no responsibility for the app, and the Google Play Terms of Service also apply to your use of Google Play.

13. Disclaimers

Carlore helps you keep track of your vehicles, but it's a record keeper, not a mechanic, an inspector or an authority. Some of what it shows comes from what you entered, from estimates, or from other sources that can be wrong or out of date. In particular:

• Maintenance presets are generic. The intervals Carlore suggests for a vehicle type are our own general starting points, which you can change. They are never your manufacturer's maintenance schedule. Follow your owner's manual and your manufacturer's or dealer's advice.
• Recall information comes from NHTSA as published. Carlore shows what NHTSA's service returned at the time of the check, with its date. It can be incomplete, delayed or not match your exact vehicle, and a check that finds nothing doesn't mean your vehicle has no open recall. Check with your dealer, your manufacturer or nhtsa.gov/recalls.
• VIN decoding comes from NHTSA and can be incomplete or wrong. Check the details Carlore fills in.
• Specs are what you enter or confirm. Tire pressures, fluids, capacities and other specs come from you, the door-jamb sticker or your manual, and automatic text recognition can misread them. Check them against the sticker or the manual before you rely on them.
• Manuals come from their publishers. A manual Carlore finds may be for a different trim, market or model year. You confirm every find; we don't check its content and don't host it.
• Reminders and due estimates are delivered on a best-effort basis. They depend on your phone, its settings and permissions, battery and power management, time zone and operating system, and they can be delayed or not delivered. Mileage-based due estimates depend on the odometer readings you log, which is why they say "about". Please don't rely on Carlore as your only reminder that a registration, inspection or insurance policy expires.
• Receipt and paper reading uses automatic text recognition, which can misread dates, amounts and numbers. Check the details.
• Costs add up the amounts you enter. They are not financial or tax advice.
• The Glovebox is not an emergency service. In an emergency, call 911 or your local emergency number first.
• Please don't use Carlore while driving.
• Backup and sync depend on your cloud provider, your connection and your devices.

We don't warrant that any vehicle is safe, roadworthy, free of recalls or correctly maintained, or that a handover package, borrower guide or spec sheet is complete or accurate.

To the fullest extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the Service will be uninterrupted, error-free or free of data loss. Some states don't allow implied warranties to be disclaimed, so this disclaimer may not apply to you in full, and you may have other rights that vary from state to state.

14. Limitation of liability

To the fullest extent permitted by law:

• we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill or data, including a lapsed registration, inspection or policy, a recall or service you didn't learn about in time, a buyer's reliance on a handover package, or a garage that can't be opened because its passphrase and recovery code were lost; and
• our total liability for all claims relating to the Service or these Terms is limited to the greater of the amount you paid for Carlore Plus in the 12 months before the event giving rise to the claim, and US$100.

These limits don't apply to liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for our gross negligence or willful or wanton misconduct. They also don't limit remedies that a consumer protection law says can't be waived, such as a state's consumer fraud and deceptive business practices law, or any other liability that the law doesn't allow us to limit.

15. Indemnity

If someone else brings a claim against us because of content you shared using Carlore (such as a handover package, a borrower guide or a paper copy), or because you broke these Terms, the Acceptable Use Policy or the law, you'll cover the losses and reasonable costs, including reasonable lawyers' fees, that the claim causes us, to the extent you caused them. We'll tell you about the claim promptly, let you take part in defending it at your own cost, and not settle it in a way that admits fault for you without your agreement. This section doesn't apply to disputes between you and us.

16. Suspension and termination

• You can stop using Carlore at any time. You can delete your account in the app under Settings › Account › Delete account, or as our Account Deletion page explains. Deleting your account doesn't cancel a subscription with Apple or Google; cancel it in the store.
• We may suspend or end your access to all or part of the Service if you seriously or repeatedly break these Terms or the Acceptable Use Policy, if the law requires it, or if it's necessary to prevent harm, fraud or a security risk. Where it's reasonable and lawful, we'll tell you why and give you a chance to respond first.
• If we end your access for reasons other than serious misuse, we'll give you at least 30 days' notice, so you can export your garage. If you have paid for Plus and we end your access for a reason other than your breaking these Terms, we'll refund Google Play purchases through Google Play, and support your refund request to Apple for App Store purchases, for Plus Lifetime and for the unused part of a Plus Yearly period.
• When your access ends, your license ends too. Your garage stays on your phone and in your own cloud, as always. If your access ends because you broke these Terms, you're not entitled to a refund, except where the law or the store's policy provides one.
• Sections that by their nature should continue after these Terms end will continue, including sections 5 (Ownership and Feedback), 6, 7, 13, 14, 15, 18 and 19.

17. Changes to these Terms

We may update these Terms from time to time. When we do, we'll publish the new version with a new date, and earlier versions will stay available on carlore.app. If a change is significant, we'll tell you in the app or by email at least 30 days before it takes effect, unless the change is needed sooner for legal or security reasons, or only concerns new features. Where your agreement is needed, the app will ask you to accept the new version. If you don't agree to a change, you can stop using Carlore and delete your account before it takes effect.

Changes to section 18 won't apply to a dispute that you or we told the other about before the change took effect.

18. Governing law and resolving disputes

Talk to us first. Most concerns can be sorted out quickly. Before either of us starts a formal proceeding about a dispute, other than in small claims court, you and we agree to try to resolve it informally for 30 days after one of us sends the other a written notice. Your notice should include your name, the email address on your account, what the dispute is about and what you'd like us to do. Send it to Epicalin, LLC, 1810 N Burning Bush Ln, Mount Prospect, Illinois 60056, United States, with a copy to support@carlore.app. We'll send any notice to you at the email address on your account. Time limits for bringing a claim are paused during those 30 days. Either of us may still ask a court for urgent relief sooner, for example to stop misuse of intellectual property or a threat to the security of the Service.

Governing law. These Terms, and any dispute between you and us about them or the Service, are governed by the laws of the State of Illinois, without regard to conflict-of-laws rules.

Small claims court. Either of us may take a claim that qualifies to small claims court in the county where you live.

Where other disputes are decided. Other disputes will be decided in the state courts in Cook County, Illinois, or the United States District Court for the Northern District of Illinois. You and we consent to those courts' jurisdiction. These Terms do not require arbitration or waive your right to a jury trial or to participate in a class action.

If you live outside the United States, you may also bring proceedings in the courts of the country where you live if its law gives you that right. Nothing in these Terms takes away protection you have under the mandatory consumer laws of the place where you live.

19. General terms

• Entire agreement. These Terms, together with the documents they incorporate, are the whole agreement between you and us about the Service, and replace any earlier agreements about it.
• Severability. If any part of these Terms is found unenforceable, the rest stays in effect, and the unenforceable part will be applied as closely to its intent as the law allows.
• No waiver. If we don't enforce a part of these Terms straight away, we can still enforce it later.
• Assignment. You may not transfer your rights under these Terms without our consent. We may transfer ours as part of a merger, acquisition or sale of assets, or to an affiliate, if your rights under these Terms aren't reduced; we'll tell you if we do.
• Events beyond our control. We're not responsible for delays or failures caused by events we can't reasonably control, such as outages at our providers or at NHTSA, natural disasters or changes in the law.
• Notices. We may send you notices by email to the address on your account, or in the app. You agree that notices and other communications we send electronically satisfy any legal requirement that they be in writing. Send notices to us as described in section 18.
• Language. These Terms are written in English. If we provide a translation, the English version applies where the law allows.
• No other beneficiaries. Apart from Apple as described in section 12, no one else has rights under these Terms.
• Our relationship. You and we are independent parties. These Terms don't create a partnership, employment or agency relationship.

20. Contact us

• Email: support@carlore.app
• Post: Epicalin, LLC, 1810 N Burning Bush Ln, Mount Prospect, Illinois 60056, United States
• Phone: +1 (312) 401-4626