Contact and Legal Details
Who provides Carlore and how to reach us for help, privacy, security and everything else.
The short version
The quickest way to reach us is in the app: Settings › Help › Contact us. A real person reads every message.
1. Who provides Carlore
Carlore is provided by Epicalin, LLC, 1810 N Burning Bush Ln, Mount Prospect, Illinois 60056, United States.
- Represented by: Catalin Calin, CEO
- Phone: +1 (312) 401-4626 (for legal matters; for help with the app, email us or use the app, which is much faster)
2. Email us
- Help with the app, your account or billing: support@carlore.app
- Privacy questions and requests, including account deletion: privacy@carlore.app
- Reporting a security vulnerability: security@carlore.app
- Everything else, including press and partnerships: hello@carlore.app
Messages to these addresses arrive in our team's email inbox. Our Privacy Policy explains how we handle them and how long we keep them.
You can also delete your account without the app, as our Account Deletion page explains.
3. From the app
Open Settings › Help:
- Contact us for questions about anything.
- Report a problem when something isn't working. It can include technical details that help us fix it faster.
- Request a feature when you have a suggestion for Carlore. You can add photos or screenshots.
Replies arrive by email and in the app under Help › Your messages.
4. When you'll hear back
- Support: we usually reply within two business days.
- Privacy requests: we confirm we've received your request within 10 business days and respond within 45 days, or within one month where the GDPR or UK GDPR applies. If we need longer, we'll tell you why within that time.
- Security reports: we acknowledge them within three business days.
5. What we can't help with
We can't see your garage, so we can't look up a VIN, a paper or a receipt for you, or restore a garage whose passphrase and recovery code are lost. Questions about a recall belong with your dealer, your manufacturer or NHTSA (nhtsa.gov), and questions about a manual with its publisher. In an emergency on the road, call 911 or your local emergency number.
6. Legal notices
Please send formal legal notices by post to the address in section 1, with a copy by email to support@carlore.app with the subject "Legal notice". That includes a notice of a dispute, which starts the informal resolution step in section 18 of our Terms of Service; include your name, the email address on your account, what the dispute is about and what you'd like us to do.
7. We'll never ask
We'll never ask for your password, your passphrase, your recovery code or your payment card details, by email or any other way. If someone does, it isn't us; please tell us at security@carlore.app.