Subscription Terms

The short version

• Plus Lifetime costs US$14.99, paid once, and never renews. Plus Yearly costs US$7.99 a year in the United States and renews automatically every year until you cancel. There's no monthly plan and no free trial.
• Apple or Google bills you. The store shows the exact price, and any tax, before you confirm.
• Cancel Plus Yearly any time in your App Store or Google Play subscriptions: at least 24 hours before your renewal date on the App Store, or at least 48 hours before it on Google Play. Plus keeps working until the end of the year you've paid for.
• We'll email you a confirmation when you buy Plus, and reminders before each yearly renewal.
• The free plan keeps one vehicle with everything else included: backup, restore, export, deletion, the Glovebox and your privacy controls. If Plus ends, nothing in your garage is deleted.

1. About these terms

These Subscription Terms are part of our Terms of Service. They apply to Carlore Plus, whether you buy it, receive it through Family Sharing or a code, or we grant it to you.

When you buy Plus, you buy it through the App Store or Google Play, and your purchase is also governed by the terms of that store: the Apple Media Services Terms and Conditions, or the Google Play Terms of Service. On billing, payment and refunds, the store's terms apply, together with anything more our Refund Policy offers.

2. The plans

• Free covers one vehicle, with everything else included: the spec sheet, papers, service history, tasks and reminders, recall checks, warranties, manuals, notes, the Glovebox, backup to your own cloud, restore, export, account deletion and every privacy control. Backup, restore, export, deletion and privacy controls are free for everyone, always.
• Plus Lifetime is a one-time purchase that gives you Plus for as long as we offer Carlore. "Lifetime" means the lifetime of the Carlore service, not of any person, vehicle or device. It doesn't renew, and there's nothing to cancel. We'll email you a receipt when you buy it.
• Plus Yearly is an automatically renewing subscription with a one-year term, billed once a year.

There is no monthly plan.

Plus currently includes: every vehicle you own, with no limit; handover packages; borrower guides; sync between your devices; sharing with your household, when that feature is available; and widgets. Section 13 explains how Plus can change.

3. Prices and taxes

In the United States, Plus Lifetime costs US$14.99 and Plus Yearly costs US$7.99 a year, plus any sales tax. The App Store or Google Play shows the exact price, including or adding taxes as the law requires, before you confirm your purchase. Carlore shows the price the store gives it, and a dash until the store answers.

4. Automatic renewal (Plus Yearly)

Please read this section before you subscribe.

• Plus Yearly continues until you cancel it. At the end of each year, it renews automatically for another year.
• What you pay: the yearly price shown when you subscribe (US$7.99 in the United States), plus any tax, for each renewal. If the price changes, you'll be told in advance, as section 6 explains.
• When you pay: your first payment is charged to your Apple Account or Google account when you confirm the purchase. On the App Store, each renewal is charged within the 24 hours before your current year ends. On Google Play, each renewal can be charged up to 48 hours before your new year begins.
• To avoid the next charge, cancel at least 24 hours before your renewal date on the App Store, or at least 48 hours before it on Google Play.
• Canceling takes effect at the end of your current year. Plus keeps working until then, and you won't be charged again. There's no minimum commitment beyond the year you've already paid for.
• You can cancel online at any time, using the steps in section 5.
• Confirmation and reminders. When you subscribe, we'll email you a confirmation of these renewal terms and how to cancel. Before each yearly renewal, we'll email you twice, about 35 days and again about 20 days before your renewal date, with the renewal date, the price of that renewal, the last day to cancel and how to cancel. The last day we give is a little early, so it's safe wherever you are. We send these to your account email address, and only while your subscription is set to renew.

By tapping Subscribe, renews yearly on the Plus screen and confirming the purchase with Apple or Google, you agree to these automatic renewal terms. The store also sends you a receipt for your purchase and for each renewal. You can read these terms any time in the app under Settings › About, and at carlore.app.

5. How to cancel

On iPhone:

1. Open the Settings app.
2. Tap your name, then Subscriptions.
3. Tap Carlore.
4. Tap Cancel Subscription, then confirm.

You can also cancel on a Mac, in the App Store (click your name at the bottom of the sidebar, then find Subscriptions), or on the web at account.apple.com, signed in with the Apple Account you used.

On Android:

1. Open the Google Play Store app.
2. Tap your profile icon, then Payments & subscriptions, then Subscriptions.
3. Tap Carlore.
4. Tap Cancel subscription and follow the steps.

You can also cancel on the web at play.google.com/store/account/subscriptions, signed in to the Google account you used.

From Carlore: while you have Plus Yearly, Settings › Membership shows Manage subscription, which opens the store's subscription page.

Store menus change from time to time; Apple's and Google's help pages have their latest steps.

Please note:

• Deleting the app, or your Carlore account, doesn't cancel a subscription. Cancel it in the store.
• Only you, or Apple, can cancel an App Store subscription; we can't do it for you. If you bought Plus Yearly on Google Play and can't cancel it there, email support@carlore.app from your account's email address, and we'll cancel it for you through Google Play. Plus keeps working until the end of the year you've paid for, and we'll tell you that date.
• When you cancel, you won't get a refund for the rest of the current year, except where the law or the store's policy provides one. See our Refund Policy.
• Plus Lifetime doesn't renew, so there's nothing to cancel.
• You can subscribe again at any time.

6. Price changes

We may raise the price of Plus Yearly for future years, with advance notice, for example because our costs, taxes or the features in Plus change. We'll never change the price of a year you've already paid for, and a price change never affects Plus Lifetime you've already bought.

Before a higher price applies to your subscription, you'll be told the new price, when it starts and how to cancel:

• by Apple or Google, under their rules, which in some cases ask for your agreement first; and
• by us, by email to your account address, about 30 days (and never less than 10 days) before your first renewal at the new price.

Where the store's rules or the law require your agreement to a higher price, your subscription won't renew at that price unless you agree. You can always cancel before a new price takes effect.

7. Free trials and introductory offers

We don't offer free trials or introductory prices. If we ever do, the Plus screen and the store will show how long the offer lasts and the price you'll pay after it, before you confirm, and we'll remind you before the offer ends where the law requires it.

8. Family Sharing (App Store)

Plus Yearly and Plus Lifetime bought on the App Store can be shared with up to five other members of your Apple family group through Family Sharing, if the buyer shares their purchases or subscriptions with the family in their Apple Account settings. Each family member needs their own Carlore account, so they must be 18 or older, and keeps their own private garage; Family Sharing shares the membership, never your garage. If a family member doesn't see Plus, they can tap Restore purchases in Settings › Membership. A family member's access through Family Sharing ends when the buyer's Plus ends, or straight away if the buyer stops sharing or gets a refund, or if either of them leaves the family group.

Purchases made on Google Play can't be shared with other accounts.

9. Codes and Plus we grant

• We may offer codes for Plus.
• On an iPhone, codes are App Store offer codes, redeemed in Settings › Membership › Redeem a code, on the Plus screen or in the App Store. The App Store shows the offer before you confirm, including, for Plus Yearly, that it renews at the regular price when the offer ends unless you cancel. Apple's terms apply to these codes.
• On Android, codes come from Carlore and are redeemed in Settings › Membership › Redeem a code or on the Plus screen. A code gives Plus for the time stated when it's issued, or with no end date if it says so.
• Codes from Carlore have no cash value, can't be exchanged or refunded, aren't for resale, and may have a deadline for redeeming. Unless it says otherwise, each code can be used once, by one account.
• We may also give Plus to an account directly, for example while we help with a store problem.
• Redeeming a code doesn't pause or cancel a store subscription. If you have both, manage the subscription in the store.
• We may cancel codes, or Plus obtained with them, that were obtained fraudulently or in breach of our Terms.

10. Your plan belongs to your account

• Plus is attached to the Carlore account you're signed in to when you buy, restore or redeem it. It works on every iPhone or Android phone where you sign in to that account.
• One purchase gives Plus to one Carlore account. A purchase made while signed in to one Carlore account can't be moved to another.
• If Plus doesn't appear, use Settings › Membership › Restore purchases, signed in to the store account you bought with.
• If you delete your Carlore account, Plus on that account ends, including Plus Lifetime, and we can't move it to a new account. Cancel any subscription in the store before you delete.

11. Payment problems

If a renewal payment fails, Apple or Google keeps trying to collect it for a while:

• On Google Play, Plus keeps working during any grace period Google gives. If payment still hasn't gone through, Google puts the subscription on hold, and Plus pauses until you update your payment method. Google keeps trying for up to 60 days in total.
• On the App Store, Apple keeps trying to collect payment for up to 60 days. Plus keeps working during any billing grace period Apple gives; otherwise it pauses until the payment goes through.

If the store collects the payment, your subscription continues and Plus comes back, at the latest the next time you open Carlore. If it can't, the subscription ends and your account moves to the free plan.

12. What happens when Plus ends

Whether your subscription lapses, you cancel, a refund ends your purchase, or a code runs out:

• Nothing in your garage is deleted.
• Vehicles: every vehicle you've added stays, and you can still view, edit and export all of them. Adding another vehicle beyond the first needs Plus again.
• Handover packages and borrower guides: the files you've already made are yours, wherever you sent or kept them. Making new ones is part of Plus.
• Sync: sync between devices pauses. Your garage keeps backing up from one phone, and you can still restore it.
• Household sharing: the shared household file stops updating. It stays in your cloud until you stop sharing or delete it.
• Widgets: the Next due and Garage widgets are part of Plus. The Glovebox widget on the lock screen and its App Shortcut stay free, as does the Glovebox screen itself, offline and on every phone.

If you get Plus again, these features come back.

13. How Plus can change

We may add features to Plus, and improve or change the ones it has. If we ever significantly reduce what Plus includes, we'll tell you at least 30 days in advance. If you're on Plus Yearly, you can cancel before the change takes effect, and you may be eligible for a refund where the law or the store's policy provides one. If you bought Plus Lifetime, we'll keep providing the Plus features listed in section 2, or equivalent ones, for as long as we offer Carlore. We'll never move backup, restore, export, deletion, the Glovebox or privacy controls into Plus. If we ever stop offering Carlore altogether, we'll give at least 90 days' notice, so you can export your garage, and we'll tell you how to cancel Plus Yearly and ask for a refund of any unused time.

14. Refunds

Apple decides refunds for App Store purchases. Google, or we, can refund Google Play purchases. Our Refund Policy explains how to ask for one, and how we can help.

15. Contact

Questions about Plus or billing: support@carlore.app.